Frequently Asked Questions

We specialize in custom website design and development for small businesses. Our services include responsive web design, e-commerce solutions, SEO optimization, content management systems, website maintenance, mobile optimization, and ongoing support. We create tailored solutions that align with your business goals and budget.

Project timelines vary based on complexity and requirements. A basic 5-page website typically takes 4-6 weeks from initial consultation to launch. More complex projects with e-commerce functionality or custom features may take 8-12 weeks. We provide detailed timelines during the planning phase and keep you updated throughout the process.

Absolutely. While we're based in Auckland, we work with small businesses throughout New Zealand. Our streamlined remote collaboration process ensures seamless communication regardless of location. We use video calls, project management tools, and regular updates to keep you involved every step of the way.

We focus exclusively on small businesses, understanding the unique challenges and opportunities you face. Our approach combines strategic thinking with technical expertise to create websites designed to support business goals. We offer transparent pricing, dedicated support, and a commitment to your long-term success rather than just delivering a project and moving on.

Our packages start at $2,499 for a basic 5-page website and go up to $8,999 for comprehensive enterprise solutions. The final cost depends on your specific requirements, including the number of pages, functionality needed, and level of customization. We provide detailed quotes after understanding your needs and never surprise you with hidden fees.

We typically work with a 50% deposit to begin the project and 50% upon completion and your approval. For larger projects, we can arrange milestone-based payments. We accept bank transfers and major credit cards. All payment terms are clearly outlined in our project agreement before work begins.

If you need to cancel your project before work begins, we will refund your deposit in full. Once development has started, refunds are calculated based on work completed and materials provided. If you're not satisfied with our work, we'll work with you to make it right. Specific refund terms are detailed in your project agreement. Please contact us to discuss your specific situation.

To begin, we need information about your business, target audience, goals, and any specific features you require. If you have existing branding materials, logos, or content, those are helpful. We'll guide you through everything we need during our initial consultation. Don't worry if you're not sure about all the details yet.

Yes. We build websites with user-friendly content management systems that allow you to update text, images, and other content without technical knowledge. We provide training and documentation to help you manage your site confidently. For more complex updates, our support team is always available to assist.

Absolutely. Every website we create is fully responsive and optimized for all devices, from smartphones to tablets to desktop computers. With over 60% of web traffic coming from mobile devices, we work to ensure your site looks good and functions well regardless of screen size.

We can recommend reliable hosting providers and assist with setup, or work with your existing hosting if you prefer. We help you register domain names and handle all technical configuration. Our goal is to make the process as simple as possible while ensuring you maintain ownership of your assets.

Yes. All our websites include basic SEO optimization, including proper page structure, meta tags, fast loading speeds, and mobile optimization. For businesses wanting more comprehensive SEO strategies, we offer advanced packages that include keyword research, content optimization, and ongoing SEO management. Please note that search engine rankings are not guaranteed and depend on many factors beyond our control.

Security is a top priority. We implement SSL certificates for encrypted connections, regular security updates, secure coding practices, and protection against common vulnerabilities. For e-commerce sites, we ensure PCI compliance and secure payment processing. We also offer ongoing security monitoring as part of our maintenance packages.

All packages include post-launch support ranging from 30 days to 12 months depending on your package. Support includes bug fixes, technical assistance, and guidance on using your website. After the initial period, we offer affordable maintenance plans for ongoing updates, security monitoring, and technical support.

Yes. While we encourage clients to provide content about their business, we can assist with content creation, editing, and optimization. We work with professional copywriters who understand how to create engaging, SEO-friendly content that resonates with your target audience and is designed to support conversions.

We're here for the long term. Whether you need minor updates or major additions, we can accommodate your evolving needs. Simple changes can often be made quickly, while larger modifications are quoted separately. Our maintenance plans include a certain number of update hours each month for ongoing changes.

Absolutely. We provide comprehensive training sessions to ensure you're comfortable managing your website. This includes video tutorials, written documentation, and live training calls. We want you to feel confident making updates and using all the features we've built for you.